FAQs
How can I contact you?
Do you ship worldwide?
Yes, we ship to almost every country.Where do you ship from?
All orders ship from our warehouse in China.Can I change or cancel my order?
Yes, but only within 12 hours of placing it. After that, orders are already on their way and can’t be changed. You can always return them once received.What payment methods do you accept?
All major credit cards (Visa, Mastercard, Amex) and PayPal.When will my order ship?
We process orders Monday–Friday. Most leave our warehouse within 1–3 business days. Expect extra time during holiday rushes.How long does delivery take?
Typically 10–20 days, depending on your location. Busy holiday periods can add a few extra days.What if my order doesn’t arrive?
If it’s been over 30 days since shipping, contact us and we’ll refund you 100%.Will I pay customs fees or taxes?
Prices are shown without taxes. Depending on your country, you may have to pay import duties or taxes when the package arrives. That’s your local customs’ rule, not ours.How do I return something?
Just email unistorepsupprt@gmail.com within 30 days of delivery and we’ll guide you.What if my item is damaged or wrong?
Send us your order number + photos to unistorepsupprt@gmail.com and we’ll fix it immediately (replacement or full refund).When will I get my refund?
Refunds are processed within 2–3 business days of receiving your return. It can then take 5–10 days to show on your card or PayPal.
You can email us at unistorepsupprt@gmail.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, we ship to almost every country.Where do you ship from?
All orders ship from our warehouse in China.Can I change or cancel my order?
Yes, but only within 12 hours of placing it. After that, orders are already on their way and can’t be changed. You can always return them once received.What payment methods do you accept?
All major credit cards (Visa, Mastercard, Amex) and PayPal.When will my order ship?
We process orders Monday–Friday. Most leave our warehouse within 1–3 business days. Expect extra time during holiday rushes.How long does delivery take?
Typically 10–20 days, depending on your location. Busy holiday periods can add a few extra days.What if my order doesn’t arrive?
If it’s been over 30 days since shipping, contact us and we’ll refund you 100%.Will I pay customs fees or taxes?
Prices are shown without taxes. Depending on your country, you may have to pay import duties or taxes when the package arrives. That’s your local customs’ rule, not ours.How do I return something?
Just email unistorepsupprt@gmail.com within 30 days of delivery and we’ll guide you.What if my item is damaged or wrong?
Send us your order number + photos to unistorepsupprt@gmail.com and we’ll fix it immediately (replacement or full refund).When will I get my refund?
Refunds are processed within 2–3 business days of receiving your return. It can then take 5–10 days to show on your card or PayPal.